Insurtech Logo
Sunday, October 05, 2025
FF Awards Leaderboard Banner

NOW Insurance Wins Celent Model Insurer for Customer Experience Transformation

NOW Insurance has been recognized by Celent as a winner of a Model Insurer award for Customer Experience Transformation. Celent is a global research and advisory firm for the financial services industry.

Celent’s annual Model Insurer Awards recognize the best practices of technology usage in different areas critical to success in insurance. Nominations are submitted by insurance carriers and undergo a rigorous evaluation process by Celent analysts. Celent judges submissions on three core criteria: demonstrable business benefits of live initiatives; the degree of innovation relative to the industry; and the technology or implementation excellence.

According to Juan Mazzini, Senior Analyst at Celent: “The Model Insurer Awards recognize how insurers are using technology to change the face of insurance. These insurance carriers should serve as an inspiration to others looking for strong examples of best practice implementation that will have a truly meaningful impact on business results and the industry overall. The entry from NOW Insurance clearly demonstrated this.”

“It’s an honor to win an award this prestigious after just two years in business and a testament to the work we’ve put into building an industry-leading customer experience.” said Phil Cabaud, CEO of NOW Insurance. “We are very proud of our 82 NPS score and look forward to serving more individuals and organizations as our product offerings continue to grow.”

People In This Post

Companies In This Post

  1. Asia Insurance Has Launched With CoverGo To Enable End-to-End Health Insurance Digital Experience Read more
  2. Sixfold Launches Referral Agent: Turning AI Insights Into Instant Underwriting Action Read more
  3. One Inc Expands Life Insurance Payments Ecosystem Through Partnership with Equisoft Read more
  4. Lloyd’s and Ireland’s Department for Finance Announce Strategic Collaboration to Drive Insurtech Innovation Read more
  5. Why Millennials and Gen Z Are Choosing Life Cover and Delaying Marriage and Kids Read more
FTWLondon 2025 - Vertical Marketing Toolkit visual 1080x1920 (1)