Lincoln Financial Group Expands Partnership to Support Customers as They Recover and Return to Work

Lincoln Financial Group (NYSE:LNC) has announced the expansion of its efforts to enhance disability insurance claims processes with human-in-the-loop artificial intelligence (AI) technology, leading to better disability claims management analytics, improved claim guidance to assist claimants in their return-to-work journeys and streamlined processes to deliver more value to customers.

The enhanced process implemented by Lincoln uses AI to analyze claims data and extract critical insights. This analysis helps support more accurate claim outcomes by providing claims professionals with timely insights that help them better assist claimants in their return-to-work journeys.

“We are focused on investing in innovations and the latest capabilities to drive the best claim outcomes for our customers,” said Christen White, SVP, Lincoln Financial Group Protection Claims and Operations. “Partnering with a technology leader in this space is a part of that investment and has quickly advanced our ability to provide claimants with even better support and resources for their recovery and to return to work. Implementing this new technology helps our claims specialists efficiently focus on the right claims at the right time — all so that we can make the best determinations for our claimants.”

Lincoln’s Group Protection business began its partnership with EvolutionIQ in early 2023 with its long-term disability business. After seeing success, Lincoln expanded the partnership this year to help improve the claimant experience in short-term disability.

In 2023, Lincoln Financials’ GP claimants reported an average 91% satisfaction rate1, and EvolutionIQ’s enhancements are expected to continue to improve this strong customer experience.

“We’re thrilled to be part of Lincoln Financial’s efforts to incorporate advanced technologies that help enhance claims teams efficiencies while facilitating even better care and support for their customers,” said Michael Saltzman, Co-Founder & Co-CEO of EvolutionIQ. “This collaboration enables Lincoln to extend its capabilities and deliver the cutting edge in claimant service to its many stakeholders.”