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Scottish Widows Turns to AI to Speed Up Protection Insurance Claims and Underwriting With Sprout.ai
Scottish Widows, part of Lloyds Banking Group, has partnered with insurance automation firm Sprout.ai to trial the use of artificial intelligence (AI) designed to speed up life and critical illness insurance claims and underwriting.
Using AI and natural language processing (NLP), the pilot will focus on streamlining claims by reducing processing times and simplifying complex medical documentation. It will also assist underwriters by quickly summarising extensive medical files to enable faster decision-making.
The outcomes of the collaboration between Scottish Widows and Sprout.ai are expected to benefit thousands of customers across the UK by using automation to speed up claims, and explore further enhancements to the claims process.
Roi Amir, CEO of Sprout.ai, said: “The insurance industry is on the brink of a technological transformation, and AI is at the heart of it. By working with Scottish Widows, we have the opportunity to prove that automation isn’t just about efficiency – it’s about delivering better outcomes for customers.”
David Russell, Senior Manager, Claims and Underwriting Strategy, Scottish Widows added: “We know making a claim can be stressful, so we’re dedicated to processing them quickly and smoothly. By partnering with Sprout.ai, we’re using cutting-edge AI and NLP to free up our claims handlers, allowing them to focus on delivering empathetic support to customers.”
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Rising D&O Claims in India Put Corporate Leaders Under Heightened Scrutiny: Marsh Report
India’s corporate landscape is undergoing rapid change, with directors and officers increasingly facing personal liability risks. Marsh India has released findings from its Directors & Officers (D&O) Liability Insurance Claims Trends Report 2025, which reveals sharp increases in claim notifications, escalating defence costs, and intensifying regulatory actions, underscoring the urgent need for stronger governance and comprehensive D&O coverage.
New Cyber Insurance MGA Launches with Exclusive Partnership with Global Cybersecurity Firm, Trend Micro – Targeting US Customers
Invision Cyber, a new cyber insurance MGA founded by Acies with London and Lloyd’s market veteran Stuart Essex and cyber expert James Ingram, has entered into a strategic partnership with global cybersecurity leader Trend Micro to offer a cyber insurance product tailored exclusively for Trend Micro customers in the US.
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Zego Leads the UK Shift From Black Box to App-Based Telematics Insurance
Zego, the UK’s first insurtech unicorn and a pioneer in telematics insurance, announced its ambition to reshape how drivers think about car insurance.
Consumers Under 40 Are Skipping Life Insurance as They Delay Traditional Triggers Such as Marriage and Parenthood
The World Life Insurance Report 2026, conducted jointly by the Capgemini Research Institute and LIMRA, shows that even though 68% of adults under the age of 40 see life insurance as essential for a healthy financial future, current offerings do not align with their financial priorities, hindering adoption.
50% of UK Women Still Uninsured: The Gender Gap in Life Cover
Despite juggling care roles and household duties, many UK women remain without life insurance, leaving dependants vulnerable. Recent research from Capital for Life and Post Office Life revealed that while 53% of adults say they have a life insurance policy, gender differences persist: 56% of men have coverage compared to 51% of women. That 5-point gap signals a deeper issue in financial protection.
Large Loss Claims Account for 88% of All Its Global Cyber Losses, Says AXA XL Study, Revealing Key Trends and Insights
According to an AXA XL claims analysis, 88% of all incurred losses from its cyber claims over the last decade arise from claims that surpass $1 million, suggesting that a relatively small number of large claims are responsible for the majority of cyber losses.