Mox Unveils Travel Pick & Go: Smart Insurance for Modern Travellers

Mox Bank Limited (“Mox”), launched Travel Pick & Go, a revolutionary customisable travel insurance solution designed to empower every traveller’s unique journey. Exclusively available to Mox customers through the intuitive Mox app in just a few taps, this innovative product allows travellers to choose their coverage from three comprehensive plans up to HKD1,200,000 medical protection. Optional add-ons are also available at just HKD2 a day, providing extra coverage tailored to their travel destinations, including injuries during a ski holiday or missed overseas concerts due to illness, etc.

To kick off the festive travel rush, Mox is offering an introductory promotion where Mox customers can enjoy up to 40% discount on Travel Pick & Go plans.

Extra peace of mind from just HKD2 a day

Mox announced the launch of Mox Insure in July 2025, a significant leap toward reimagining protection for Hong Kong consumers. As the holiday season approaches, Mox and QBE Hongkong & Shanghai Insurance Limited (“QBE”) are making it easier than ever to safeguard dream getaways with the groundbreaking launch of travel insurance – Travel Pick & Go.

Underwritten by QBE, it is designed with Mox customers’ top concerns in mind, blending comprehensive core coverage with flexible enhancements tailored to real-world travel scenarios and celebrating individuality with five unique add-ons crafted for diverse adventures.

Travel Pick & Go offers three plans (Basic, Value, and Max) delivering ready-to-use comprehensive protection. Depending on the needs, Mox customers can boost their protection by picking up to five add-ons, each priced from just HKD2 a day, allowing extra peace of mind at minimal costs.

The five customisable components include:

• Theft of Mobile Phones - Get compensated if their phones are stolen or damaged due to robbery or burglary while travelling.
• Fraudulent Use of Personal Credit Cards - Get protected against unauthorised card charges while abroad.
• Missed Events – Get compensated for tickets to overseas events, including sports, concerts, museums, or theme parks, if customers are unable to attend due to sickness, emergencies, or transport breakdown – receive additional coverage if you purchased tickets using your Mox card.
• Adventurous Sports Extension – Add extra protection when customers ski, surf, or participate in other recreational or adventurous sports abroad.
• Food Poisoning Allowance - Get an allowance if diagnosed with food poisoning during a trip, so you can recover worry free.

Jayant Bhatia, Chief Business Officer of Mox, said, “Riding on the successful launch of ‘Personal Accident Cushion’ with QBE, we collaborated to create Travel Pick & Go that breaks free from rigid models, letting our Mox Insure customers curate coverage that matches their lifestyle – whether chasing thrills in the snow or savouring street food in warmer climates. Every trip tells a story, and it deserves protection as unique as the travellers themselves. With Travel Pick and Go, we’re inspiring confidence to go further, enabling our customers to design their journeys and define their coverage”.

Lei Yu, CEO of QBE North Asia, said, “The launch of Mox’s first travel insurance product marks an exciting new chapter in our exclusive strategic partnership with the bank. In today’s fast-paced world, travellers want protection that is instantaneous, transparent, and effortlessly accessible right from their mobile devices. By combining Mox’s seamless digital experience with QBE’s underwriting expertise and global claims network, we’re making comprehensive travel coverage simpler, smarter, and more reassuring than ever before – exactly when and where customers need it most.”

Comprehensive base coverage with flexible enhancements

Travel Pick and Go offers seamless coverage starting from medical expenses of up to HKD1,200,000 and personal accident protection up to HKD1,000,000. Customers can choose from three simple plans – Basic, Value & Max to suit their needs. All plans come packed with protection:

• Medical expenses - including Chinese medicine practitioner & physiotherapy.
• Comprehensive travel coverage – trip cancellation, curtailment, rerouting, baggage & travel delay, missed events, rental vehicle excess waiver, and more.
• Protect your home, belongings and more - coverage for theft of mobile phones, fraudulent use of credit cards, emergency cash, home contents protection.
• 24/7 worldwide assistance - round-the-clock support, wherever customers are.
• Personal accident – coverage for death, disablement, or serious burns.

Special launch offer with up to 40% discount

To unlock the coverage with up to 40% discount on Travel Pick & Go is effortless:

1. Open the Mox app and tap ‘More’ > ‘Insurance’.
2. Select ‘Travel Pick & Go’ and choose a plan.
3. Customise the coverage with add-ons, then complete the on-screen steps to get protected.

Travel insurance shouldn’t slow you down. With Travel Pick & Go, it’s all about smart, mobile-first protection that moves at your pace. Ready, set, go!

The above information is intended as a general summary of information for reference only. Please refer to the actual policy for the exact terms, conditions and exclusions of the plan. For more details or to purchase, visit the Mox app or mox.com/mox-travel-pick-and-go.