Insurity Expands Integration With Glia to Enhance Customer and Agent Interactions Across Core Insurance Solutions

Insurity, a leading provider of cloud-based software for insurance carriers, brokers, and MGAs, today announced it has expanded its integration with the Insurity Interaction Platform, powered by Glia to further enhance the digital experience for insurers, agents, and policyholders. This new integration brings seamless communication capabilities to Policy Decisions Evolution, Sure Premium Audit, Sure Loss Control, and Insurity Workers’ Comp Suite, enabling insurers to interact more effectively within the Insurity interface. 

With Glia’s ChannelLess® architecture, insurers can engage with agents and policyholders via voice, chat, video, and AI-powered automation within the same platform. This integration drives greater operational efficiency while ensuring a frictionless, real-time user experience by eliminating the need to switch between disconnected systems. 

“In today’s landscape, customer and agent expectations are higher than ever,” said Sylvester Mathis, Chief Insurance and Chief Revenue Officer. “Integrating the Insurity Interaction Platform, powered by Glia, across key solutions empowers insurers to seamlessly engage with their agents and policyholders within the Insurity ecosystem, improving response times, streamlining operations, and elevating the overall user experience.” 

This enhanced digital engagement capability is particularly impactful in complex customer interactions, such as premium audits and loss control inspections. For example, Sure Premium Audit now enables policyholders to complete audits more efficiently through embedded chat, voice, or video support within a customer portal. Similarly, the integration with Sure Loss Control allows policyholders to conduct self-inspections with real-time assistance, creating a more convenient, efficient, and user-friendly experience.

“Insurance companies that prioritize digital engagement are gaining a significant edge,” said Dan Michaeli, Chief Executive Officer at Glia. “Through this expanded integration, insurers using Insurity’s solutions can offer a differentiated digital experience, leveraging AI and automation to make every interaction more intuitive and effective.”