DataHaven on why Insurance Needs Partners, Not Vendors

Yandy Plasencia from DataHaven talks about what it really means to be a technology partner in the insurance industry, and why that role is very different to being a vendor. From the outset, Plasencia makes it clear that insurance carriers aren’t short-term customers or transactional relationships; they’re long-term, often lifelong partners and that reality demands a deeper level of attention, care, and commitment than most other industries.

Plasencia explains that when you work this closely with insurers, the focus naturally shifts away from quick wins or pure commercial outcomes. It stops being about profits or dollars at the end of the day and becomes about the people involved, both within insurance organizations and beyond them. These partnerships exist to solve genuinely critical problems, and when they’re done right, the impact is meaningful and long-lasting.

A major theme running through this conversation is the human impact of better data and technology and Plasencia highlights how much time insurance professionals currently lose to frustrating, low-value data work, cleaning, fixing, and chasing information instead of using it. By removing those pain points, insurance technology partners like DataHaven help free people up to do the work they actually enjoy and are skilled at: analysing data, thinking critically, and solving complex problems that move the business forward.

Ultimately, Plasencia frames technology’s role in insurance as something far more personal than systems or platforms as improving insurance data processes doesn’t just boost efficiency or performance metrics, it improves day-to-day working lives. When insurers no longer have to wrestle with data problems no one wants to deal with, they can focus on higher-value work, feel more fulfilled in their roles, and make better decisions. That, according to Plasencia, is where the real value of long-term insurance technology partnerships in insurance truly lies.