CoverGo Launches AI Agents to Automate Insurance Operations

CoverGo, the leading global AI, no-code insurance platform for health, life, and P&C, announced the launch of AI agents built specifically for insurance, accelerating the shift toward fully AI-driven insurance operations.

While many insurers have digitized workflows, most processes remain rule-based and heavily manual. CoverGo is embedding insurance domain-trained AI agents directly into core insurance operations – enabling automated execution across complex underwriting, distribution, servicing, and claims processes.

CoverGo has already deployed three AI Agents in production with tier-1 insurers and brokers:

• Intelligent Document Processing (IDP) AI Agent – This agent automates data extraction from any unstructured document (e.g., claims forms, medical reports, applications) and transforms it into structured, decision-ready data across claims, underwriting, and policy servicing. Beyond data extraction, the IDP AI Agent performs medical necessity checks, business rule enforcement, automatic calculations, FWA detection, mandatory document validation and other actions – enabling insurers to move from document processing to intelligent decision execution.
• Customer Support AI Agent – This agent ingests all of a company’s internal knowledge like product brochures, policy wordings, and underwriting guidelines, and provides instant, accurate answers. It empowers customer support teams to resolve queries in seconds and enables sales teams to find the right information on the spot. It can be enabled to directly service agents, brokers, and customers as well.
• Quotation AI Agent – This agent automates the generation of quotes, illustrations, and comparison of insurance proposals. This solution enhances efficiency, reduces manual efforts, and ensures customers and distributors receive comprehensive proposals and comparisons of available insurance products.

Through this ecosystem of autonomous AI agents, CoverGo enables insurers to operate with the speed, intelligence, and efficiency of a modern digital enterprise.

Built for insurance enterprise deployment, the CoverGo AI insurance platform delivers enterprise-grade governance and security, ISO 27001 and SOC 2 certified, designed specifically for the regulatory, compliance, and workflow requirements of the insurance industry.

“The insurance industry doesn’t need generic AI solutions – it needs domain-specific AI agents built for insurance operations,” said Tomas Holub, Founder & CEO of CoverGo. “CoverGo’s AI agents are already deployed in production with leading insurers and brokers, empowering them to automate complex workflows across the entire policy lifecycle, and operate in the most efficient way.”