AXA Adopts the CoverGo Platform to Enhance Health Claims Processes and Elevate Customer Experience

AXA Insurance PCL, a leader in insurance and asset management, and CoverGo, the leading global no-code insurance SaaS core platform for health, are collaborating to improve AXA’s health insurance ecosystem in Thailand. The partnership harnesses advanced technology to enhance and expand the utilization of technology within the health insurance system and related products, resulting in optimal efficiency.

Mr. Claude Seigne, the CEO of AXA Thailand General Insurance said, “This collaboration is a pivotal strategy for AXA. It helps streamline and expedite the coordination process with hospitals, significantly reducing the time required to handle various documents for quicker and higher-quality treatment for individuals in need. This partnership further solidifies AXA’s globalleadership in the insurance industry by continuously offering the finest products and services to our valued customers.”

CoverGo’s platform will improve the efficiency of AXA’s health insurance services, providing customers and AXA network partners with a better experience. Its modular architecture provides insurers with flexibility within existing systems, and can also be easily scaled into a full-fledged health core insurance system. Furthermore, its claims module enables digital claims submission and adjudication, resulting in faster payment. The platform’s digital claims handling and processing will also reduce fraud, waste, and abuse, and create opportunities for up-selling and cross-selling various AXA products.

Tomas Holub, Founder & CEO of CoverGo said: “We are delighted to assist AXA on their journey towards digital transformation. AXA has shown a clear commitment to digitizing and streamlining its health insurance ecosystem in an efficient and scalable way using CoverGo’s cutting-edge no-code insurance platform. It’s also a validation of CoverGo’s health insurance capabilities, with leading health insurers across the globe adopting our platform. We look forward to growing our collaboration with AXA across many products and markets.”