Mitchell Kemper, VP of North American Sales at Clearspeed, sat down at ITC Vegas 2025 to talk about where insurers should really be focusing their attention right now with a clear message that the insurance industry is surrounded by new technology, and the challenge isn’t a lack of tools, but figuring out how to use them in a practical, meaningful way.
Clearspeed acknowledged that AI tends to dominate the conversation, but he was quick to point out that it’s only part of the picture. Beyond AI, there are many other technologies that can quietly but powerfully improve efficiency, streamline workflows, and change how insurance operates day to day. Some of these innovations don’t overhaul everything overnight, but instead “nudge” organisations toward better outcomes, faster processes, smoother internal operations, and improved experiences for customers.
He stressed that this mindset shouldn’t be limited to one corner of the business. While claims often get the spotlight, the same thinking applies to underwriting, billing, and the broader insurance ecosystem. The real opportunity, according to Kemper, comes from taking a holistic view and asking how systems as a whole can evolve to keep the industry moving forward.
That’s where Clearspeed’s technology comes in as Kemper explains that the platform analyses tens of thousands of vocal characteristics in a person’s voice, isolating and scoring specific signals associated with risk. When someone experiences a stress-driven “fight or flight” response, those changes show up in their voice and Clearspeed is designed to detect them in a measurable, objective way.
This insight can be applied across multiple workflows, from underwriting to claims and investigations. Kemper noted that while the vast majority of people in insurance interactions are acting honestly, the cost of the minority who are not is ultimately borne by everyone else. By injecting trust earlier in the process, Clearspeed helps teams focus their time and attention where it’s truly needed.
The result, he said, is higher action rates for underwriters, claims adjusters, and special investigations teams, without slowing down legitimate customers. Honest policyholders benefit from faster outcomes, claims paid in days instead of weeks, or policies issued without dragging through multi-day underwriting cycles. In Clearspeed’s words, it’s about using technology to reward trust, improve efficiency, and deliver a better experience for the people who have earned it.
